Our Policies

2.1 What is Personal Information and Why do We Collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and facsimile numbers.

This Personal Information is obtained in several ways including interviews, correspondence, by telephone, by email, via our website www.bbmalaysia.org/shop, from media and publications, from other publicly available sources, and from third parties. We don't guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

2.2 Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

2.3 Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and/or loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

2.4 Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at bb-shop@bbmalaysia.org.

BB Shop will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

2.5 Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

2.6 Policy Updates

This Policy may change from time to time and is available on our website.

2.7 Privacy Policy Complaints and Enquiries

If you have any queries about our Privacy Policy please contact us at:

3.1 Self-Collection Option

• All orders are processed within 3 business/working days.
• For the self-pick up option, please set an appointment and you will be notified of the approved time.
• Appointment cannot be made on the same day of placing the order.
• Pick up period: Monday to Friday (10am to 5pm). Sat & Sun (Closed), Public Holiday & Christian Holiday (Closed).

3.2 Domestic Shipping Policy

3.3 International Shipping Policy

• Shipping fees are based on Pos Laju international rates and subject to change as amended by the courier service.
• Availability of international shipping is also subject to services provided by the courier.

BB Shop uses local courier services as shown in the table below:

If you have any queries about our Delivery & Shipping Policy please contact us at:

5.1 Exchanges

Exchange of items can only be done under the following conditions:

• Manufacturer defect
• Incorrect items sent
• Change sizes

You have 14 days from the date you receive the items to notify BB Shop regarding intended return or exchange. Upon acknowledgement of notice, the goods are to be returned to BB Shop within 14 days from the date you receive the items.

5.2 To be eligible for an exchange

• Your items must be unused and unwashed.
• Your Items in the same condition that you received it.
• Your items must be in the original packaging (including the size tag).
• Your items need to have the invoice or receipt or proof of purchase (Photo).

5.3 Exchange terms and conditions:

• Items can only be exchanged on a one-to-one basis.
• Only size variations are allowed, and the price must remain the same.
• Prohibition on exchanging Old version to New version. (Example: Pre Junior / Junior / Senior / Officer Brigade Tee).

5.4 Exchange process

• Whatsapp (011-56346499) to initiate the exchange of items and specify the reason for exchange.
• Attach a copy of invoice and proof of payment for items to be exchanged.
• Provide Order Number (e.g. ORD-BB2025032500099) and date collection or date received (e.g. 30/03/2025) of the orders.
• Shipping charges for returning exchanged items are to be borne by the customer.
• Shipping charges will only be borne by BB Shop in the case where the incorrect or defected item was shipped to the customer.

5.5 Refunds & Return